SAP Knowledge Base Article - Public

2394728 - Request Approval button appears for courses assigned by a User's Supervisor despite Approval Waiver is enabled

Symptom

  • Users continue to see the "Request Approval" button on courses in their Learning Plans that were assigned by their Supervisor or HR Business Partner
  • "Enable Approval Waiver when Supervisor or HR Business Partner assigns Online Item, Blended Item or External Course" is checked in User Settings configuration

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Enable approval waivers:

  1. Login as an Admin
  2. Navigate to System Admin > Configuration > User Settings
  3. Check the box next to "Enable Approval Waiver when Supervisor or HR Business Partner assigns Online Item, Blended Item, or External Course"

Test the behavior:

  1. As a Supervisor, assign a learning item to a direct report (subordinate)
  2. Login as the user with newly assigned item
  3. Note in the Learning Plan, the course is listed, but it shows "Request Approval"

 

    1. reqApproval.png
  1. Clicking "Request Approval" shows the approval is waived
  2. Click "Submit" and the course is now available to launch

Cause

This is expected behavior:

  • The course still requires approval, therefore the approval workflow needs to be kicked off by the User's request
  • Once the approval is requested, the step that is setup to be waived will be waived
  • The workflow is attached in case there are multiple approval steps and not all are waived
  • Some businesses require users to see the approval waiver
  • Supervisors & HRBPs will not see the approval request, this is the new functionality introduced

Resolution

  1. The user will need to click "Request Approval" to kick off the approval workflow and be waived
  2. Once requested, the user will be able to immediately launch the course
  3. The Supervisor or HRBP will not be notified of an approval request as no approval is needed and has already been waived

See Also

See Product Documentation "Help" from the User Settings page for more details on the Waiver process

2305545 - When Supervisor assigns an Item to User does the user still have to seek the supervisors approval

Keywords

Approve approval request waiver, Enable Approval Waiver, Approval request , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem

Product

SAP SuccessFactors Learning all versions