SAP Knowledge Base Article - Public

2393573 - Execution Manager for Integration Center says "Authentication is failed for SFTP Server" - SuccessFactors HXM Suite

Symptom

Integration Center Job fails due to authentication issue with below error message:

"Authentication Failed due to invalid username or password" 

...

"Authentication is failed for SFTP Server"

 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors HCM HXM Suite
    • Integration Center

Reproducing the Issue

Steps to check the error:Admin Center > Integration Center

  1. Monitor Integrations > Execution Manager
  2. Collecting the error message on the highlighted Button:
    Execution Manager - Failed Integration.jpg

  3. Checking the Event Detail with the error:
    Event Description Error.jpg

Cause

Incorrect SFTP credentials are used

or

The SFTP user has insufficient permissions to place a file.

Resolution

Two steps can be taken:

  1. Verify your credentials in "Destination Settings" tab of Integration Center.
    Verify the credentials.jpg

  2. If issue persists,

Also check if the SFTP username has "write" permissions to the target sftp path.

You may verify this by manually accessing the sftp and placing a dummy file.

See Also

Frequently asked questions (FAQ):

Q: The SFTP credentials are correct as I am able to access the server. Is there something wrong on the Process Instance which is failing?

A: No, the Process Instance works according to the settings as the credentials filled. You need to make sure the credentials are correct. IF the process never completed fine, you need to recheck the credentials as advised. If it started to fail suddenly, raise an Incident to SF Integration team.

Keywords

SFTP Server; Authentication; Invalid username or password; GenericFileOperationFailedException; Cannot connect; Failed; jobFailure; , KBA , LOD-SF-INT-INC , Integration Center , LOD-SF-INT , Integrations , Problem

Product

SAP SuccessFactors HXM Suite all versions