SAP Knowledge Base Article - Public

2393524 - Supervisor and LMS Administrator wants to check the Cancellation Reason

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

When Enable Cancellation Reason is set to Yes within a Scheduled Offering, users will have to enter a Cancellation reason to cancel a registration.

How can a LMS admin user or a supervisor check the cancellation reason?

Environment

SAP SuccessFactors Learning Management System (LMS) - All Supported Versions

Resolution

  1. For an administrator to view the cancellation reason they will first need to open the Scheduled Offering record.
  2. Ensure that the Non-enrolled status is selected as 'Canceled'
  3. Now click any user which is displayed and the dialog box will appear. Within here it will display the cancellation reason


Admin check cancel.png

Note that for a supervisor, currently the system doesn't support supervisors to view user's cancellation reason.

Keywords

Cancellation Reason, registration, scheduled offering, reason , KBA , LOD-SF-LMS-SCH , Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions