SAP Knowledge Base Article - Public

2389588 - The Candidate Profile elements are not synced with the Employee Profile

Symptom

The Candidate profile fields are not synced with the Employee Profile, even though the fields are sm-mapped.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

When you define a field or background-element in the Candidate Profile template, you might also correlate it to an Employee Profile standard-element field. This is the purpose of sm-mapping.

The userinfo-element fields on the Succession Data Model are not supported in sm-mapping.

Cause

Please check whether you are checking the Employee Central page or the Employee Profile Page.

This is the Employee Profile Page:

employee profile.jpg

This section is Employee Central Pages:

ec.jpg

The Sync will happen only from the Employee Profile page and not from Employee Central pages.

Resolution

Please verify the sm-mapping is there for the fields expected to be synced between Employee Profile and Candidate profile in the Candidate profile template.

Please make sure that you are checking the Employee Profile fields to verify the sync.

Many times we see confusion between the Employee Profile and Employee Central fields and assumptions that the sync is not working, but the sync only happens with the Employee profile page.

See Also

15.1.1.6 Candidate Profile Element: SM-Mapping

Keywords

Sync issue, Employee profile, sm-mapping, sm, mapping , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions