SAP Knowledge Base Article - Preview

2388640 - "Invalid printer specified" Error when trying to schedule report to printer

Symptom

 

  • When scheduling a crystal report to a printer, the schedule will fail with the following error: "Invalid printer specified. ~<temp file name>.rpt"
    • PrinterError-Example.PNG
  • Some sample crystal reports will succeed, but some will fail with error
    • Report Samples -> Demonstration -> "Comparative Income Statement" report: Successfully Scheduled to Printer
    • Report Samples -> Demonstration -> "Order Processing Efficiency Dashboard" report: Failed with "Invalid printer Specified" error
    • Report Samples -> Demonstration -> "World Sales Report" report: Failed with "Invalid printer specified" error
    • Report Samples -> Feature Samples -> "Drilldown" report: Successfully Scheduled to Printer
    • Report Samples -> Feature Samples -> "XML Exporting" report: Failed with "Invalid printer specified" error
  • Printer List in Crystal Reports Configuration properties has Printer name and Printer connection using UNC path
    •  Example: \\PRINTSERVER\PRINTERNAME
    •  PrinterList-UNC.PNG

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Windows Server OS

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

ras, crystal, printing, print job, print schedule, scheduling, failing, failed, fail, BI, BOE, BIP, SBOP, invalid printer, problem, send to printer, rpt , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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