SAP Knowledge Base Article - Public

2388564 - No Special Characters Allowed (Only Alphanumeric and Underscore Allowed)

Symptom

When uploading a file you receive the following message: No Special Characters Allowed (Only Alphanumeric and Underscore Allowed).

Environment

SAP Cloud for Customer Sales / Service

Reproducing the Issue

The message can be seen in any upload transaction in the system, for example when you are migrating accounts to a C4C Edge system:

  1. Go to Settings work center.
  2. Select the option Data view.
  3. Click on Accounts.
  4. Click on Next.
  5. Select the file ABC.
  6. You receive the error message:  No Special Characters Allowed (Only Alphanumeric and Underscore Allowed).

Cause

The file to be uploaded is UTF-8 encoded with a BOM (Byte Order Mark). According to the unicode standard (2.6 Encoding Schemes), the BOM for UTF-8 files is not recommended:

Resolution

Please rewrite the file with a simply UTF-8 encoding (without BOM). If needed, download and use a software that is capable to convert the file to the correct encoding.

Keywords

Data Workbench; Update; Upload; Import; Migrate; Migration , KBA , LOD-CRM , Cloud for Customer , LOD-CRM-INT-DWB , Data Workbench , How To

Product

SAP Cloud for Customer 1805 ; SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer core applications 1611 (old) ; SAP Cloud for Customer core applications 1708 (old) ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708