The values that are marked as invisible/inactive in the relevant Fine Tuning activity are still shown under Advanced Search, such as Status for Tickets or Sources for Leads.
SAP Hybris Cloud for Customer
Reproducing the Issue
- Go to the relevant work center, such as Service(1) or Sales(2).
- Go to the Tickets(1) or Leads(2) view.
- Select the Advance Search option.
- Select the Status(1) or Source(2) field.
Result: It shows all status/sources, although you have set some of the status/sources as invisible in the relevant Fine Tuning activity:
TICKETS FOR CUSTOMER SUPPORT -> MAINTAIN STATUS SCHEMAS(1)
LEADS -> MAINTAIN SOURCES(2).
The availablity of all the values in the Advanced Search is the expected behavior.
You may currently have set some status/sources to invisible/inactive, but there might be tickets/leads in the system, that have status/source values, that are not visible at the present moment.
Hence, you must be able to search for all possible status/sources available in the system.
This is expected system behaviour.
ticket status, lead source, fine tuning lead sources, fine tuning tickets for customer support, advanced search , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To