SAP Knowledge Base Article - Preview

2384893 - Lead and Opportunity surveys are not automatically assigned

Symptom

You created a Survey that is used when creating a new Lead/Opportunity. When the Routing Rule is evaluated you expect the Survey to be assigned automatically as indicated in your Activity Plan but during Lead/Opportunity creation you have to add the Survey manually or use the action Update from Activity Plan.


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Product

SAP Cloud for Customer 1602 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1711

Keywords

KBA , AP-BP-BPT , Business Partner Template , How To

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