You created a Survey that is used when creating a new Lead/Opportunity. When the Routing Rule is evaluated you expect the Survey to be assigned automatically as indicated in your Activity Plan but during Lead/Opportunity creation you have to add the Survey manually or use the action Update from Activity Plan.
KBA , AP-BP-BPT , Business Partner Template , How To
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.