The Integration of Utilities work centre with an SAP CRM system is not supported.
Reproducing the Issue
You are using integration of SAP C4C with SAP CRM only and are trying to set up the Utilities work centre.
Although you can set up parts and even manage to create Service Locations there is no way of finding Premises nor can you find documentation for the set up with SAP CRM.
This is no longer supported for SAP CRM, support is only available for SAP ERP.
This is expected system behaviour.
KBA , LOD-CRM-IND-UTL , Utilities , How To