When an agent creates a service request, duplicate entries are seen in related transactions assignment block.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP CRM
- SAP enhancement package for SAP CRM, version for SAP HANA
Transaction History, Incoming communication process, Interaction, Participant in communication process, Process , KBA , CRM-IC-BF , Basic Functions for Business Transactions , CRM-BTX , Business Transactions , Problem
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