Routing Rules are not executed as you expect in Visits generated from a Route.
Reproducing the Issue
You have set up a Routing Rule with the condition Created by Equal = ABC (ABC stands for the identification of a specific user).
- Login with ABC.
- Go to the Visits work center.
- Go to the Routes Facet.
- Select New to create a new Route.
- Select Actions to generate Visits.
You can see in the Visits generated that the plan items are not created as you expected.
The visits were created by a background job (technical user : SAP_SYSTEM) and as a result the condition Created by Equal = ABC was not fulfilled.
You will need to adapt the Routing rules accordingly if you expect to have the plan items generated from the Route facet.
KBA , LOD-CRM-ACT-VST , Visit Planning , Product Enhancement