SAP Knowledge Base Article - Public

2377207 - Learning: User received withdrawal/cancellation notification for pending approval


  • SystemUnenrollmentNotification triggered to user even though they are pending approval
  • Users received withdraw/cancellation notification when requesting approval to withdraw from schedule offering


Learning Management System

Reproducing the Issue

1. As a user request approval to enroll in schedule offering

2. When the status of registration is pending approval, click withdraw registration

3. User receive SystemUnenrollmentNotification 


  • Expected behavior as per current system design.
  • User will receive SystemUnenrollmentNotification to let user know that he/she has cancelled or withdraw from schedule offering, versus remainnig in a pending state.
  • So if user expected further action to be taken on his/her record, user would need to re-register.



SystemUnenrollmentNotification, pending approval, withdraw notification, cancellation notification , KBA , LOD-SF-LMS , Learning Management System , How To


SAP SuccessFactors Learning 1608


Submitting an Enhancement.pdf