SAP Knowledge Base Article - Public

2375890 - Thumbnail uploaded for Survey not reflecting on Learning Plan

Symptom

When changing the thumbnail for the survey, it does not reflects on the user learning plan.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Navigate to System Admin > Configuration > Images
  2. Change the Survey thumbnail
  3. Proxy an user with a survey assigned to verify that the survey thumbnail is not the same you just uploaded

Cause

There is a setting that should be enabled to display the entity's thumbnails on the user's Learning Plan.

Resolution

  1. Go to the Learning Administration
  2. Navigate to System Admin > Configuration > System Configuration
  3. Select the LMS_ADMIN and edit it
  4. Search for ‘showItemThumbnailPhotosGlobally’
  5. Change it to true (showItemThumbnailPhotosGlobally=true)
  6. Click Apply changes

Keywords

Thumbnails not showing, Images, Learning Plan, Survey, Icon, Thumbnail, showItemThumbnailPhotosGlobally , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-EVA , Surveys , Problem

Product

SAP SuccessFactors Learning all versions