SAP Knowledge Base Article - Public

2375300 - [[DOC_ACCESS_URL]] token not resolving in the Document Completed Notification - Recruiting Management

Symptom

  • Document Completed Notification doesn't contain any value for the [[DOC_ACCESS_URL]] token.
  • [[DOC_ACCESS_URL]] is not generated for operators who is added in the completion stage of the route map.

Environment

SAP SuccessFactors Recruiting Management

Cause

The system checks if the recipient is taking part/performing actions during the route map before generating the document URL. The document URL will not be available for additional recipients who are not in the route map.

The document URL is not generated for completion stage operators of the route map, as the operator who is only added in completion stage will not perform any actions.

If the expectation is to show document URL in the notification, it is not going to help the recipient, as the URL will not allow any user outside a route map access the document.

For Recruiting, it means that any additional recipients set up in Admin Centre > E-Mail Notification Templates Settings who are not a part of the route map/not performing any actions, as well as operator Team members won't receive notifications with a resolved token.

Resolution

Please make sure that the Document Completed Notification is set up to be received only by operators who are taking part/performing actions during route map.

Keywords

[[DOC_ACCESS_URL]], E-mail Notifications, Manage Route Maps, Additional recipients, custom role , KBA , LOD-SF-RCM-MAP , Routing, Route Maps & Workflows , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions