SAP Knowledge Base Article - Public

2375300 - [[DOC_ACCESS_URL]] token not resolving in the Document Completed Notification - Recruiting Management

Symptom

  • Document Completed Notification doesn't contain any value for the [[DOC_ACCESS_URL]] token.
  • [[DOC_ACCESS_URL]] is not generated for operators who is added in the completion stage of the route map.

Environment

SAP SuccessFactors Recruiting Management

Cause

  • The system checks if the recipient is taking part/performing actions during the route map before generating the document URL. 
  • The document URL will not be available for additional recipients who are not in the route map.
  • The document URL is not generated for completion stage operators of the route map, as the operator who is only added in completion stage will not perform any actions.
  • If the expectation is to show document URL in the notification, it is not going to help the recipient, as the URL will not allow any user outside a route map access the document.
  • For Recruiting, it means that any additional recipients set up in Admin Centre > E-Mail Notification Templates Settings who are not a part of the route map/not performing any actions, as well as operator Team members won't receive notifications with a resolved token.

Resolution

Please make sure that the Document Completed Notification is set up to be received only by operators who are taking part/performing actions during route map.

Keywords

SF, Success Factors, RCM, [[DOC_ACCESS_URL]], E-mail Notifications, Manage Route Maps, Additional recipients, custom role , KBA , LOD-SF-RCM-MAP , Routing, Route Maps & Workflows , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions