SAP Knowledge Base Article - Public

2375257 - User cannot self-withdraw from Scheduled Offering

Symptom

A user is attempting to withdraw/remove a scheduled offering that is on their learning plan but are unable to do so.
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Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Create an instructor led course
  2. Create a scheduled offering from the course
  3. As an admin assign the course to the user
  4. As the user press on the dropdown button on the course of their learning plan and notice that the Remove/Withdraw button is not there

Cause

This will happen when an administrator enrolled the user manually in the instructor led course.

Resolution

The user must contact any System Administrator and ask him/her to remove the Scheduled Offering through the Admin Side.

Keywords

Remove, Withdraw, Scheduled Offering, Self-Withdraw, Self-Remove, cannot, unable sf lms , KBA , LOD-SF-LMS-SCH , Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions