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2374442 - Error "Failed to load database information" in Oracle-based Crystal Reports in BI 4.x (Linux / Unix)

Symptom

  • When scheduling / viewing on-demand / or refreshing Crystal Reports documents, based on an Oracle database, the following error message is returned:
    • Error in File <reportname>.rpt: Failed to load database information.
  • In the log files, the following message is observed:
    • The database connector '%1' could not be loaded. The correct version of the database client for this database type might not be installed.
  • As the 'bobj' user, on the same server host, connectivity to Oracle from outside of BI Platform is working as expected, e.g. the following command must run successfully, including from a directory other than $ORACLE_CLIENT
    • sqlplus username/password@tnsname
      • replacing tnsname with the name of the connection, taken from tnsnames.ora; and username and password as appropriate
      • and where all three values are the ones being used within BI


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Crystal Reports 2011 / 2013 / 2016
  • all supported Linux / Unix operating systems
  • any supported Oracle client version

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

redhat red hat el 5 6 7 suse enterprise sles 10 11 sun sparc solaris IBM AIX 6.1 7.1 7.2 bi 4.x 4.* 4.0 4.1 4.2 bi4.x bi4.x bi4.* bi4.0 bi4.1 bi4.2 ora 10g 11g 11gR2 12c net classic middleware drivers failed to load database information crystal report oracle client 32-bit 64-bit 32 64 bit 32bit 64bit , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-CRS , SAP Crystal Server , Problem

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