- SIA (Server Intelligence Agent) fails to start.
- Tomcat not installed.
- There may be some SAPJVM (hs_err_pidxxxx) logs (located in <BOBJINSTALLDIR>\SAP BusinessObjects Enterprise XI 4.0\logging) which show a similar error message to the following:
fatal error has been detected by the SAP Java Virtual Machine:
# Internal Error (D:/depot/bas/sapjvm/81_REL/src/6/hotspot/src/share/vm/classfile/javaClasses.cpp:142), pid=6096, tid=4296
# fatal error: Invalid layout of preloaded class
- InstallDU / UninstallDU files exist in <BOBJINSTALLDIR>\InstallData\logs\<Date Corresponding to Install>
- Errors like:
# The file C:\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\java\lib\BI20\BI-BASE\com.sap.ip.bi.base._library_api.jar is being held in use.
Close that application and retry.
# The file E:\SAP\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\awt.dll is being held in use by the following process:
Name: tomcat8, Id: 1288, Window Title: '(not determined yet)'. Close that application and retry.
- SAP BusinessObjects Business Intelligence Platform 4.x (SAP BI 4.0 / 4.1 / 4.2)
- SAP JVM
hs_err_pidxxxx, UninstallDU, upgrading , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem
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