SAP Knowledge Base Article - Preview

2373009 - How to create ITSM template users

Symptom

How to create IT Service Management template users like

  • Key user,
  • Processor,
  • Dispatcher, 
  • Administrator

in Solution Manager system.

check_solman_setup_wizard.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Solution Manager 7.1 SP05 and above
  • SAP Solution Manager 7.2 

Product

SAP Solution Manager all versions

Keywords

SOLMAN, IM_PROC_<SID>,  IM_CREAT_<SID>,  IM_DISP_<SID>,  IM_ADM_<SID>,  IM_DSPT_<SID>, Update User roles, Update Password, Provide Existing User, Do Nothing, SAP_SMWORK_BASIC_INCIDENT, SAP_SMWORK_INCIDENT_MAN, SAP_SM_CRM_UIU_FRAMEWORK, SAP_SM_CRM_UIU_SOLMANPRO_CREA, SAP_SM_CRM_UIU_SOLMANREQU, SAP_SUPPDESK_CREATE, SAP_BI_E2E_SD, SAP_BW_SPR_REPORTING, SAP_SM_BI_BILO, SAP_SM_BI_DISP, SAP_SM_BI_EXTRACTOR, SAP_SM_CRM_UIU_SOLMANPRO, SAP_SM_CRM_UIU_SOLMANPRO_PROC, SAP_SUPPDESK_PROCESS, SAP_SYSTEM_REPOSITORY_DIS, SAP_SUPPDESK_DISPLAY, SAP_SM_BI_ADMIN, SAP_SM_CRM_UIU_SOLMANPRO_ADMIN, , SAP_SUPPDESK_ADMIN, SAP_SM_CRM_UIU_SOLMANDSPTCH, SAP_SUPPDESK_DISPATCH, initial password, repeat password, dialog, service, Reference (Logon not possible), SAP Solution Manager Configuration, role, target, Incident Management, Service desk, servicedesk, SAP_SM_CRM_UIU_FRAMEWORK, SAP_SM_CRM_UIU_SOLMANPRO, SAP_SM_CRM_UIU_SOLMANPRO_PROC , KBA , test user , SV-SMG-SUP , Service Desk / Incident Management , How To

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