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2370773 - DBA cockpit connection of HANA or SYBASE ends with the error: Database connection ADBC error 'internal error 16 has occurred'

Symptom

During the Managed System Configuration, in the step ‘Enter System Parameter’, the following message appears when the DBA Cockpit connection is configured
The connection <SID> is not set up correctly.
Database connection ADBC error 'internal error 16 has occurred'
new output.PNG
The following message can be found in the database trace (how to get the database trace in the Resolution topic of this note):

On HANA the following error can be found in the developer trace file dev_w* (ST11)
Loading DB library '\usr\sap\<SID>\<Instance>\exe\dbhdbslib.dll' ...
ERROR => DlLoadLib()==DLENOACCESS - LoadLibrary(":\usr\sap\<SID>\<Instance>\exe\dbhdbslib.dll")
Error 126 = "The specified module could not be found."

On SYBASE the following error can be found in the developer trace file dev_w* (ST11)
Connect to (database name will be displayed)
Could not load SYB library libsybdrvodb.so. 
No database connection possible.
Load of odbc driver for Sybase ASE failed. Connect terminated.


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

DlLoadLib, DLENOACCESS, LoadLibrary, dbcon, dbhdbslib, dbhdbslib.dll, ASE, Solman, During the Managed System Configuration, , KBA , HAN-DB-CLI , SAP HANA Clients (JDBC, ODBC) , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , SV-SMG-INS-DIA , Configuration of Root Cause Analysis related infrastructure , Problem

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