SAP Knowledge Base Article - Public

2369604 - Emails - Document Routing Notification sent even when the form was deleted and/or user is inactive.

Symptom

  • A user received an old notification, the form is not available in the system anymore and the person that made the comment is already inactive.

Environment

  • Performance Management;
  • Document Routing Notification.

Cause

  • If you set the "Force Start Date" when creating a PM form, the "Document Routing Notification" will not be sent until the "force start date" is reached.

  • For example: If you launch the form "2016 Performance Form for Edward Employee" on 2-Nov-15 and you set the "Force Start Date" feature to 15-Aug-16. It means the "Document Routing Notification" will be triggered on 15-Aug-16, whether the form was deleted in 2015.

Keywords

Document Routing Notification, Receiving Notifications, Old forms, Force Start Date , KBA , LOD-SF-PM , Performance Management , Problem

Product

SAP SuccessFactors HCM Suite 1608 ; SAP SuccessFactors HCM Suite 1611