SAP Knowledge Base Article - Public

2367261 - How to set the Completion Status filter for the Item Status report

Symptom

This KBA covers the standard Item Status report and how to set the Completion Status filter

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Access the LMS
  2. Navigate to Reports
  3. Search for and open the Item Status Report
  4. Click the blue Filter icon next to Completion Status
  5. Note in the Search Results, only statuses that give credit for the course are available

Cause

The "Credit Given" and "Credit Not Given" statuses are split in the Completion Status search filter

Resolution

  1. Navigate to the Item Status report
  2. Click the blue filter icon next to "Completion Status"
    1. CompStatFilter.png
  3. Click the link to "Search Again"
    1. SearchAgain.png
  4. Select "No" for the "Provide Credit" option
    1. ProvideCredit.png
  5. Run the search again
  6. The incomplete (no credit given) statuses are now displayed

Helpful Tip:

  1. Select the statuses you want for "Provide Credit = Yes" first and add to filter
  2. Then search again for the "Provide Credit = No" statuses and add them to the filter

Note:

A Completion Status of 'Credit Not Given' is not for incomplete items (ex. the user still has the item in the learning plan), but rather for Items that have been finished but in a 'Failure' type state. The Item would be in the user's learning history.

Keywords

SF SuccessFactors, Success Factors, Learning Management System, LMS, complete, completion status, incomplete, fail, failure, give credit, report, not show, display, missing, appear, available, unavailable, cannot find, Item Status, standard, system, oob, out of box report , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS , Learning Management System , How To

Product

SAP SuccessFactors Learning all versions