SAP Knowledge Base Article - Public

2365614 - How to remove Logo and Red X's from email notifications

Symptom

  • Customer is receiving a red x instead of the SF Logo when they receive an email notification from SuccessFactors
  • Or customer just wants to remove the SF logo from the email notifications. The solution is the same for both.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

with_redX.JPG

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. When you make a change in the system, such as launch a form, the system will send an email notification to the respective parties. E.g. Admin.
  2. The received email notification will often have a red X appearing where the logo and footer images should be. 

Cause

  • When the email arrives Outlook will often block the logo from appearing as a security measure.
  • This is a standard feature of Outlook, and you have to click on the 'Click here to download pictures' text, to access the logo and footer images. 

Resolution

  • You will need to check with your email client instruction on how to download the picture
  • If you would like instead to remove the logo and red X you can follow the below steps:
  1. Go to Admin Centre > Company Settings > Company System and Logo Settings > DISABLE the 'Enable HTML email notifications' feature

    3.JPG
  2. Save  (you may need to log out and back in for change to take affect)
  3. make a change such as launching a form
  4. the logo and red X's should no longer be displaying in the email notification:

    no_redX.JPG
  • If the logo or red X's are still appearing, then you need to open a ticket with Support to make a change in Provisioning to get this to work.
  1. Changes for support: Make sure that step 1. (above) is complete.
  2. In Provisioning got to Company Settings 
  3. ENABLE the feature 'Enable HTML email notifications'
  4. Save
  5. launch a form in the instance
  6. Now the Logo and red X's are no longer appearing in the email notifications.

Keywords

Email Logo and Footer, Email Red X, Email Notifications, BizX - Platform, Performance Management, Analytics. , KBA , LOD-SF-PLT-NOT , Email Notifications , LOD-SF-JAM-EML , Email Notification Issues , How To

Product

SAP SuccessFactors HXM Suite all versions