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2364637 - Error occurs during SCAN_DOWNLOADDIR phase - 2EETQ008 Error message: Extraction command failed with status

Symptom

During an upgrade using the Software Update Manager, an error occurs in the phase SCAN_DOWNLOADDIR

An error similar to the one below can be found in the SAPupConsole.log:

*ERROR: Scanning of download directory failed with the following error: More
than one top level tag Cannot parse XML file

An error similar to the one below can be found in the ASKDOWNLOAD.LOG:

2 ETQ399 Found 'EPS/in' files in '/downloaddir/KH60612.SAR'.
2 ETQ399 File '/<download directory>/KH60612.SAR' determined as 'epsfiles=CSN0120061532_0087419.PAT,timestamp=20141017063450,type=ABAPPACK'.
3 ETQ122 20141020142451 (2): PID 22248 exited with status 100
2EETQ008 Error message: Extraction command failed with status 100,
see '/usr/sap/PRD/SUM/abap/log/CAR.xxx' for more details


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Keywords

SAPupConsole.log KBA Note UPG , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , Problem

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