SAP Knowledge Base Article - Public

2364425 - Mobile content unable to launch

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

When a user attempts to launch mobile content, the following error is generated:

Mobile Error.jpg

Environment

SAP SuccessFactors Learning

SAP SuccessFactors HXM Suite

Cause

The Content Object is not configured correctly

Resolution

  1. Navigate to the Content Object in question and then into the Launch Method tab
  2. Ensure the Mobile Filename matches the Content URL

Keywords

app.; SF application; system error; mobile application; request operation; please contact you administrator; , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , LOD-SF-LMS-CNT , Content , How To

Product

SAP SuccessFactors Learning all versions