You have setup a workflow rule to send outbound SMS messages based on certain conditions, however even if the conditions are met, the SMS is not sent.
SAP Cloud for Customer.
On the template used on the workflow rule, special character '&' is present.
Remove the special character from the XML Template.
One good way to check if the XML is valid is to copy and paste it on an XML Validator, such as: http://www.xmlvalidation.com/.
outbound, sms, workflow rule, character, xml, template , KBA , LOD-CRM-SC-MES , Messaging / SMS , How To