SAP Knowledge Base Article - Public

2362229 - You are not Able to Convert an Individual Customer/Contact to Employee

Symptom

You are not able to convert an Individual Customer/Contact to Employee.

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Individual Customers or Contacts view.
  3. Open any Individual Customer or Contact.
  4. There is no possiblity to convert them to Employee.

Cause

In current release of SAP Hybris Cloud for Customer it is not possible to convert an Individual Customer/Contact to Employee. This is the designed behavior.

Resolution

You can submit your business case to Ideas Place https://ideas.sap.com/ct/s.bix?c={9B817197-CA6E-4504-A5D6-4C17D9996E52}.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Customer core applications 1708 (old) ; SAP Cloud for Customer core applications 1711 (old) ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1711