SAP Knowledge Base Article - Preview

2361951 - SAP Product Support cannot see user logon data in the Customer Remote Logon Depot (view is restricted)

Symptom

  • Product Support cannot see user logon data in the Customer Remote Logon Depot 
  • Maintained logon data in the secure area
  • Logon data is not visible to SAP Support
  • Some Entries Hidden Due to View Restrictions
  • SAP is not able to see the credentials in the Customer Remote Logon Depot 


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Environment

Keywords

Logon data, Secure Area, logon credentials, logon data visibility,  Sichteinschränkungen , KBA , due to view restrictions , no credentials shown , some entries hidden , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-NET-RCD , Remote Connectivity Development , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , Problem

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