SAP Knowledge Base Article - Preview

2360708 - How to request Remote Support Service incl. GoLive, Migration, Early Watch Check, COE certification

Symptom

You were advised to or would like to request an SAP Support Service.
You would like to know if the required service is covered in your contract or would be chargeable.

This KBA contains the details about how to receive remote services and the prerequisites.


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Environment

SAP offers several Support Services, which are outlined here.
This KBA covers the request channel for the following services:

  • GoingLive Check
  • GoingLive Functional Upgrade Check
  • OS/DB Migration Check
  • EarlyWatch Check
  • Remote Performance Optimization
  • Upgrade Weekend Support
  • Customer CoE Certification:  Primary   Certification
  • Customer CoE Certification:  Advanced   Certification
  • Continuous Quality Checks (CQC/ TQC) for Enterprise Customers listed here

    If you wish for another service listed on SAP Support Services, please check the request channel there.

Keywords

Remote Service, Service Booking, Go Live, Upgrade, OS/DB Migration, EarlyWatch Check, Continuous Quality Checks, CQC, TQC, , KBA , SV-BO-REQ , Request for Remote Service , BC-INS-MIG , OS/DB Migrations with SWPM and DB refresh , SV-ES-SAC , Support Advisory Center , How To

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