SAP Knowledge Base Article - Public

2357652 - Learning Expiration Notification not received even when APM settings are correct - LMS

Symptom

Learning Expiration Notification APM is scheduled to run and executes without any issues, However, No Expiration/Overdue emails received.

Environment

SuccessFactors Learning Management System

Reproducing the Issue

->Have a course assigned to a user with a due date .

->Schedule the Learning Expiration APM to run with particular Threshold and Reminder values such that the Expiration/Overdue email needs to be triggered.

->The Learning Expiration (Or Overdue email in case the due date is in past) is not triggered to the user, even when the APM level settings are correct.

Cause

The Cause for this is that  the settings for the Expiration Emails at the Item level(Under Related -> more ->Notifications -> Override Learning Expiration Notification Defaults is not present.

This happens mainly when, the Learning Expiration APM is scheduled after the Items have already been created in the system.

The Item level settings, override the APM level settings and hence the Expiration emails are not being sent to the users.

Had, the Items been created in the system after the APM was scheduled, it would inherit the settings for the Threshold and Reminder from the APM and triggered emails accordingly.

The screen shot of these settings is below:

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Resolution

The resolution for this would be one of the following:

  • Add the settings at the Item level manually.
  • Click the option 'Propagate settings to all active items' in the APM page so that the new settings will be applied to all active items.

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Keywords

Expiration Email not sent, LearningExpiration Notification expiry, Propagate settings to all active items , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions