SAP Knowledge Base Article - Preview

2357623 - Is it possible to access legacy SAP support incidents closed prior to 01.01.2014 - SAP ONE Support Launchpad

Symptom

  • Search for legacy incidents
  • Closed incidents not visible anymore
  • Download old incidents
  • Archived incidents
  • Access old incidents not created in Launchpad
  • Search for incidents that were closed prior to January 1, 2014
  • How to access old incidents created in the old SAP Support Portal


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Environment

  • SAP ONE Support Launchpad
  • Incidents were created in the SAP Support Portal

Keywords

Legacy application, Legacy incidents, 15.08.2016, message, download old incidents , KBA , legacy incident , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-SUP , Support Applications , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , How To

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