SAP Knowledge Base Article - Public

2357573 - supervisor not notified of subordinate's registration confirmation

Symptom

One of our employee is assigned as Alternate supervisors and also Training Coordinator (which is the HR role) in LMS.

As he belongs to both the roles, he should be receiving emails when there Course Confirmation Reminder via LMS when his subordinates go for courses.

All our other Training Coordinator and Alternate Supervisors receive email when their subordinates is assigned courses.

Environment

Learning Management System (LMS)

Cause

This is a custom template the admins use to manually notifiy users that their registration in an offering is confirmed.

There is a check box to send a copy of the notification to the supervisor and the admins are not checking it.

Resolution

Instruct admins to check the box when notifying users.

In the scheduled Offering > Action menu > Send notification

action.png

 

Go through the steps until you come to step 5 when you choose your template and recipients:

send_notif.png

NOTE:

  • "send copies to" is for admins => so they know who they have notified
  • "Second copy of email to user's supervisors" is what should be used in this case

TIP:

in the Email Audit Report there is a field called "Subject Keyword" > populate it with "copy of an email sent" and you should get the results of who received the copy for this notification

See Also

2330530 - LMS Notifications Knowledge Support and Tips

2274848 - LMS: How to Create Custom Notifications for Items

2341999 - Adhoc Notification when using the New Editor Tool

Keywords

supervisor notification, subordinate's registration, ad hoc notification, custom template, training manager notification,  , KBA , LOD-SF-LMS , Learning Management System , How To

Product

SAP SuccessFactors HCM Core 1605