SAP Knowledge Base Article - Public

2354905 - Unable to Approve Customer Payments

Symptom

You are trying to approve the customer payments, however the system does not allow you to approve the payment due to below warning message:

You are defined as approver but do not have authorization to approve

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Receivables work center.
  2. Go to the Customers view.
  3. Go to the Customer Accounts object work list.
  4. Select the desired account.
  5. Click View button.
  6. Click Trade Receivables tab.
  7. Click Invoices / Payments tab.
  8. Select the Invoice and click Clearing ID.
  9. Click View ALL tab.

Warning message shown: You are defined as approver but do not have authorization to approve

(or)

  1. Go to the Managing My Area work center.
  2. Go to the Approvals view.
  3. Find the task Approve Clearing of Under-/Overpayment by Customer - <Clearing ID> - <Customer name> - <Amount and Currency>.
  4. Click Approve.

Warning message shown: You are defined as approver but do not have authorization to approve

Cause

The warning message is due to authorization is not complete to approve the task. You have only read access for the FIN_CLOSINGRELTASKSAUDIT view under Audit work center.

Resolution

You need to contact your Administrator to provide the Access Rights to approve the customer payments.

  1. Go to the Application and User Management work center.
  2. Go to the User and Access Management view.
  3. Go to the Business Users subview.
  4. Find the relevant user and choose Edit -> Access Rights.
  5. Go to the tab Access Restrictions.
  6. Search for FIN_CLOSINGRELTASKSAUDIT and check for the Write Access.
  7. Change No Access to Unrestricted.

Keywords

Approve customer payments, You are defined as approver but do not have authorization to approve , KBA , customer payment , approve customer payment , authorization to approve , SRD-FIN-ACR , Receivables , How To

Product

SAP Business ByDesign all versions