SAP Knowledge Base Article - Public

2354817 - How to Find SuccessFactors Product Version, Server, Timestamp and Release Details

Symptom

  • Customers need to find the product version they are running
  • The SuccessFactors Support team has requested the timestamp when an issue occurs

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Resolution

To find the SuccessFactors product version, timestamp and server, please follow the below instructions:

  1. From the Homepage, click on Account Navigation
    2019-10-02_16-54-48.jpg
  2. Select "Show version information"
  3. A pop window opens with information like the below:

       

Important notes:

  • Server details are often required when reporting incidents for defects
  • For the Release an example is b2005.20200716091912

        "b" stands for "build" and 2005 for the year and "20200716091912" year/month/date/hour/min/sec of the current release i.e 2020(year)07(july)16(date)09(hour)19(Min)12(sec).

  • For Recruiting Marketing Platform Users (Jobs2Web): If you are accessing our system via "clients.jobs2web.com" then server and timestamp information is not available and not required to investigate server slowness. Please still open a ticket with the Recruiting Marketing team and include the date and symptoms and the general timeframe of when this issue is occurring.

Keywords

Version, Server, Timestamp, time stamp, Release, Build, Datacenter, DC , KBA , LOD-SF-PLT , Platform Foundational Capabilities , How To

Product

SAP SuccessFactors HXM Suite all versions