SAP Knowledge Base Article - Public

2353719 - Reports missing in Report Center

Symptom

You face the below symptoms when accessing the Report Centre:

  • New and / or existing reports not available in Report Centre
  • Performance in the search Report
  • Synchronize Report in Report centre
  • Error occurs while fetching reports from the Report
  • An error occurred while deleting the report  

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Select Analytics
  2. Open Report Centre
  3. Below error occurs:
    • Error occurred while fetching reports!
    • An error occurred while searching

Fetching error_2.png

Cause

The errors occur because the Report Centre is not in synch

Resolution

The Report Centre should be synched automatically however in some cases is not.

You can manually sync the reports information, into the search repository from the Admin Centre, if the search does not return the expected results, as follow:

  1. Select Admin Centre
  2. Click on Reporting & Analytics icon & Select "Sync Report Centre Search"
    • access report sync.png
  3. Fill out the Job Name - Priority* & Configuration then select Start Sync
    *Priority used by the Job scheduler to determine the position of the job in the queue

    syncer.png

  4. Depending on the workload involved and priority selected it may take up to 24h for the job to be completed.
    You can check the progress of the Sync Job only in provisioning via Monitor Jobs & Index Report Search Repository job type.

Note: If the above doesn't solve the issue you need to contact Support as additional steps from backend may be required.

See Also

2850722 - Reports are missing in Report Centre for certain users

Keywords

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Product

SAP SuccessFactors HXM Suite all versions