You face the below symptoms when accessing the Report Centre:
- New and / or existing reports not available in Report Centre
- Performance in the search Report
- Synchronize Report in Report centre
- Error occurs while fetching reports from the Report
- An error occurred while deleting the report
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Select Analytics
- Open Report Centre
- Below error occurs:
- Error occurred while fetching reports!
- An error occurred while searching
The errors occur because the Report Centre is not in synch
The Report Centre should be synched automatically however in some cases is not.
You can manually sync the reports information, into the search repository from the Admin Centre, if the search does not return the expected results, as follow:
- Select Admin Centre
- Click on Reporting & Analytics icon & Select "Sync Report Centre Search"
*Priority used by the Job scheduler to determine the position of the job in the queue
You can check the progress of the Sync Job only in provisioning via Monitor Jobs & Index Report Search Repository job type.
Note: If the above doesn't solve the issue you need to contact Support as additional steps from backend may be required.
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