SAP Knowledge Base Article - Public

2352446 - Error Message "Communication Arrangement Has Not Been Configured; Contact Your Key User" While Creating or Editing a New Corporate Account

Symptom

You are trying to create or edit a Corporate Account, but the system throws the below error message:

Communication arrangement has not been configured; contact your key user

Environment

  • SAP Business ByDesign.

Reproducing the Issue

  1. Go to the Account Management work center, in the Accounts view.
  2. Click on New or Edit an existing account. 
  3. Add the information or change existing information.
  4. Click on Save.
  5. Receive error.

Cause

The system is scoped for usage of ERP Integration Scenarios with IDOC, but the necessary Communication Arrangements are not maintained.

Resolution

If the Integration is needed and shall be activated, please follow the guideline Integration Guide for Accounts and Contacts which can be found by following the below link

https://wiki.scn.sap.com/wiki/pages/viewpage.action?spaceKey=SBBC&title=SAP+Business+ByDesign+for+Subsidiaries

If the Integration has been activated in scoping accidentally, deactivate it by following section 2.1 of the guideline Integration Guide for Accounts and Contacts which can be found by following the above link.

Keywords

Communication Arrangement, ERP Integration Scenarios with IDOC, create account, edit account, account management , KBA , AP-SIP , Supplier Invoice Processing , How To

Product

SAP Business ByDesign all versions