SAP Knowledge Base Article - Public

2352446 - Error Message "Communication Arrangement Has Not Been Configured; Contact Your Key User" While Creating or Editing a New Corporate Account


You are trying to create/edit a corporate account or contact, but the system throws the error message "Communication arrangement has not been configured; contact your key user."


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Account Management work center
  2. Access the Accounts view.
  3. Click New > Corporate Account or select an existing account and click Edit. 
  4. Add or change the relevant information.
  5. Click Save.
  6. Error occurs


The system is scoped for usage of ERP Integration Scenarios with IDOC, but the necessary communication arrangements are not maintained.


If integration is needed and shall be activated, please follow the SAP Help Portal guide available in the See Also section.

If integration has been activated in scoping accidentally, please remove it from scoping.

See Also

SAP Business ByDesign Integration Scenarios at SAP Help Portal


Communication Arrangement, ERP Integration Scenarios with IDOC, create account, edit account, account management , KBA , AP-SIP , Supplier Invoice Processing , How To


SAP Business ByDesign all versions