SAP Knowledge Base Article - Public

2352195 - Default Thumbnails Displayed Instead of Customized Uploaded Images


Thumbnail images are not being displayed in the user side (Learning Plan for example) for items, questionnaire surveys, programs, curriculum etc.


SAP SuccessFactors Learning

Reproducing the Issue

  1. Log into LMS as Administrator
  2. Go to Learning Administration > System Administration >Application Administration > Images: the images are uploaded for the specific item types
  3. Go to the Learnign Plan and notice that the default thumbnails are displayed instead of the images uploaded



The configuration for images in LMS_ADMIN config file is not correct.


  1. Go to the Learning Administration
  2. Navigate to System Admin > Configuration > System Configuration
  3. Select the LMS_ADMIN file and click on edit icon
  4. Search for properties ‘showItemThumbnailPhotosGlobally’ and 'showSystemDefaultThumbnail
  5. Change the values for both the properties to true (i.e. showItemThumbnailPhotosGlobally=true and showSystemDefaultThumbnail=true)
  6. Click on Apply changes.

TIP: please check Image Guidelines on our Help Portal.

See Also

SAP SuccessFactors Learning Content Image Guidelines


sf, LMS, success factors, thumbnail; images; item thumbnail; questionnaire image; showItemThumbnailPhotosGlobally; showSystemDefaultThumbnail; , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , How To


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