SAP Knowledge Base Article - Public

2352176 - Can not enter Canadian Address

Symptom

Addresses can not be entered for people in Canada.

When entering a Canada Address, country specific address fields and saving  we are getting error message.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee central

Reproducing the Issue

Add a new address

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Saving it gives an error

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Cause

Script error is shown

 

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Resolution

There are 2 possible cause for this issue:

1. Please check the picklist in the CSF SDM XML for field 'State/Province' for 'Canada' country and it should be exactly 'PROVINCE_CAN'.

2. The if the above is correct please check the values. Download picklist export from admin center--> Piclist management.

The 'External Code' column for PROVINCE_CAN  picklist, check if it has been left blank. If so please download a standard release picklist from successstore and correct it accordingly.

Keywords

canada address canada country address error , KBA , LOD-SF-EC-PER-ADR , Home Adress - Config, Rules, RBP, UI , LOD-SF-EC-JOB-CSF , Country Specific Configurations , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions