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2351311 - An error occurred while retrieving the trend data from the database (MON00009) while trying to retrieve the historical data in Monitoring Application under CMC.

Symptom

  • Following error is displayed while viewing the historical data in monitoring under Central Management Console (CMC) -> Monitoring -> Watchlist:
    An error occurred while retrieving the trend data from the database (MON00009)
  • Below errors are logged in Adaptive Processing Server (APS) logs hosting monitoring service:
    at com.sap.connectivity.cs.java.JAVAGenericJob.<init>(JAVAGenericJob.java:71)
    Caused by: java.lang.ClassNotFoundException: oracle.jdbc.OracleDriver
    at java.net.URLClassLoader$1.run(URLClassLoader.java:428)
    at java.net.URLClassLoader$1.run(URLClassLoader.java:417)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.net.URLClassLoader.findClass(URLClassLoader.java:416)
    at java.lang.ClassLoader.loadClass(ClassLoader.java:494)
    at java.lang.ClassLoader.loadClass(ClassLoader.java:427)
    at java.lang.Class.forName0(Native Method)
    at java.lang.Class.forNameFW(Class.java:287)
    at java.lang.Class.forName(Class.java:196)
    at com.sap.connectivity.cs.java.drivers.jdbc.wrapper.JDBCWrapper.initialize(JDBCWrapper.java:45)
    at com.sap.connectivity.cs.java.drivers.jdbc.JDBCDriver.getJDBCDriver(JDBCDriver.java:1014)
    ... 26 more


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Windows
  • Linux / Unix 
  • Oracle 12c Database for CMS/ Auditing

Keywords

Monitiring, MON00009, Historical data, Auditing , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , BI-BIP-MON , BI platform monitoring , Problem

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