SAP Knowledge Base Article - Preview

2351230 - IC Webclient starts with "Not Ready"

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

When IC web client is started the workmode/status at CTI client is changed to "Not Ready", no matter what was the previous workmode/status at CTI client (e.g. Ready


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA 

Product

SAP Customer Relationship Management 7.0

Keywords

workmode status Ready away automatic , KBA , CRM-IC-CHA-TEL , Telephony Integration , CRM-CCI , Contact Center Infrastructure , How To

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