SAP Knowledge Base Article - Public

2350530 - SuccessFactors Application connectivity verification to validate compatibility with Akamai Content Delivery Network (CDN)

Symptom

  • SuccessFactors has rolled out Akamai CDN across all Datacenters.
  • This document provides the information needed for customers to test SuccessFactors application connectivity from their corporate network when Akamai CDN is enabled.

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Environment

  • SAP SuccessFactors HXM Suite
  • SuccessFactors Learning Management System (LMS)

Resolution

Description:

  1. Overview of IP Restriction and typical uses:
  • Add to allowlist IPs/Domains - restricting user access to the internet via a list of “Allowed” IPs/Domains

           IP allowlisting not compatible

  • add to blocklist IPs/Domains - restricting user access to the internet via a list of “Blocked” IPs/Domains

           Allowed

IP allowlisting is a common practice used by IT departments to allow outbound Internet traffic to authorized websites. IP allowlist can occur at several different points on a customer’s network, but the most common place is the firewall.

  1. Please follow the following steps to Identify if IP allowlist is enabled on your corporate network:
  • Contact your Corporate IT team to check the use of IP allowlisting feature, to allow access to SAP SuccessFactors application.
  • To isolate the connectivity issue further, please follow the steps mentioned in the guide: Verify Akamai Allow Listing with a Browser

See Also

SAP SuccessFactors Enterprise Check

Verify Akamai Allow Listing with a Browser

Keywords

Akamai; dns; domains; validate compatibility; Akamai Content Delivery Network; IPs/Domains , KBA , blacklisting , whitelisting , LOD-SF-FWK , Platform Framework , LOD-SF-LMS , Learning Management System , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-PCM , iContent , How To

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Learning all versions