SAP Knowledge Base Article - Public

2347682 - Blank screen launching AICC wrapped document from url


  • Launching an internal site PDF file with AICC wrapped shows a blank screen.
  • This succeeds if you do not have AICC wrapper enabled


  • SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Assign content object SafetySession_Retail_Safety to an item
  2. Launch url = http://somewebsite/Policy.pdf
  3. Assign Item to the user
  4. Launch course


  • Running F12 debugging an error message will appear

  • Chrome error message:

  • Mixed Content: The page at ' URL=httpsSomewebsite%2dstage%2eplateau%2ecom%2flearning%2fPwsAicc' was loaded over HTTPS, but requested an insecure resource 'http://somewebsite/Policy.pdf'. This request has been blocked; the content must be served over HTTPS.


  • Change the URL in the Content Object to include https
  1. Go to Content > Content Objects
  2. Search for the Content Object ID you need to edit
  3. Go to Launch Method
  4. Edit the Filename field to include https (Example: https://somewebsite/Policy.pdf)


KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-CNT , Content , Problem


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