SAP Knowledge Base Article - Public

2347060 - External Request Form (SF-182) isn't hiding sections when Display checkbox is unchecked

Symptom

External Request From (SF-182) is showing sections that have Display checkbox unchecked

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Access Learning Administration
  2. System Admin > Configuration > External Learning Request
  3. Uncheck Display checkboxes
  4. Login as a User
  5. Under the Links tile, select "External Request"

Cause

You cannot change how the system orders or groups fields in a section, but if you do not include any fields in a section, then the system hides that section, the heading, and the instructional text when administrators or users create a new external request.

Resolution

  • All of the section names are hard coded (including the Applicant's Name section) per the SF-182.
  • These can be globally renamed using labels, but not removed. This is working as designed.
  • If a field is hard coded to be displayed, then the section cannot be hidden when all other fields are checked to not be displayed.
  • Workaround: replace the label value with blank value

See Also

  • 2244953 - Changing currency in External Request Form
  • 2347060 - External Request Form (SF-182) isn't hiding sections when Display checkbox is unchecked

Keywords

form, external links, request, sf-182,  sf182, display, find, show, hide, visible, visible, blank, empty, , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions