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2346762 - Error: 'SetSIAStateWithRetry: ControlNTService failed stopping service servername after 5 retries' seen in Installation logs


  • After upgrade or installation of BI 4.x, the following error messages may be found in the installation logs
    ntservice Error: Service is in pending state, unable to control service, exiting...
    Error: SetSIAStateWithRetry: ControlNTService failed stopping service servernamexxx after 5 retries
    Error: unmarshalSizet: curPos past end of string
    Error: Serialization error.  Expecting at least 1 arg(s).  Got 0.
    Error: Poco Exception: Software caused connection abort



  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Windows
  • Linux / Unix 


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2


KBA , emkba , biinst , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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