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2346128 - SUM doesn't accept user/password in "Specify OS User Credentials" step

Symptom

When upgrading system with Software Update Manager (SUM) tool, it stops in step "Specify OS User Credentials" after providing the correct user/password:

Error: The provided <sid>adm credentials are either incorrect or SAP Note 927637 should be applied.
Additional Information
In case you provide user credentials, it is mandatory that you perform the update process by specifying the <sid>adm user. Entering another user in the
field above, even if that user is authorized to operate the process, might cause severe errors and failure.
If your system is part of a Windows domain, you must enter the full user name preceded by the domain name. The syntax is as follows: domain\<sid>adm.
For more information, see SAP Note 927637.

Authentication_Mechanism.png

 


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Environment

Software Update Manager (SUM)

Keywords

Specify OS User Credentials, INPUT-OS-USER-PASSWORDS, The provided <sid>adm credentials are either incorrect, Note 927637 should be applied, Authentication with user and password is not required, SSL, SAP Host Agent , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem

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