- After changing the status of an incident, the recipient needs to acknowledge the mail in the email client.
- After executing email action in webui from a transaction, it forces a Confirmation of Receipt in the email. The message in Outlook is as below:
SAP XXX team requested a read receipt be sent when message 'Ticket No. : xxxxxxx - $' is read. Do you want to send a receipt?
- SAP Solution Manager 7.1 SP13 and later
- SAP Solution Manager 7.2
SAP Solution Manager all versions
CL_SDK_DOC_PROC_CRM_ORDER, CRM_SRVORDER_EXEC_SMART_FORM, sapconnect, Disposition-Notification-To, warning, ticket, message, create, popup, pop-up, pop up, KBA , SV-SMG-SUP , Service Desk / Incident Management , BC-SRV-COM , Communication Services: Mail, Fax, SMS, Telephony , Problem
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