SAP Knowledge Base Article - Preview

2345985 - How to suppress read notification requests in ITSM - Solution Manager


  • After changing the status of an incident, the recipient needs to acknowledge the mail in the email client.
  • After executing email action in webui from a transaction, it forces a Confirmation of Receipt in the email. The message in Outlook is as below:
    SAP XXX team requested a read receipt be sent when message 'Ticket No. : xxxxxxx - $' is read. Do you want to send a receipt?



  • SAP Solution Manager 7.1 SP13 and later
  • SAP Solution Manager 7.2


SAP Solution Manager all versions


CL_SDK_DOC_PROC_CRM_ORDER, CRM_SRVORDER_EXEC_SMART_FORM, sapconnect, Disposition-Notification-To, warning, ticket, message, create, popup, pop-up, pop up
, KBA , SV-SMG-SUP , Service Desk / Incident Management , BC-SRV-COM , Communication Services: Mail, Fax, SMS, Telephony , Problem

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