SAP Knowledge Base Article - Public

2345921 - Group name not displaying unique values in Crystal Reports


  • A field has the same values with upper and lower case character(s) for example "Value" and "value".
  • After grouping on a database field in Crystal Reports, only one of the upper/lower case values are shown in the Group Header.
  • Note: Image and data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Reproducing the Issue

  1. In Crystal Reports, create a report based on a data base that has values that are different based on the case senitivity. For example: "Value" and "value".
  2. Create a group on the database field.
  3. Observe that only one group is displayed when expecting multiple groups for case sensitive value. For example: It only creates a group for "Value" and "value".


  • This is normal because by default Crystal Reports is not case sensitive when grouping.


  • To set a report to be case sensitive in Crystal Reports, check the option "Database Server is Case-Insensitive" 

    1. In Crystal Reports, open the report.
    2. Under the menu "File", select "Report Options..."
    3. In the "Report Options" window, uncheck the option "Database Server is Case-Insensitive"
    4. Save the report.


Crysta, Reports, 2013, 2016, group, grouping, header, gh, by, case, sensitive, lower, upper, case, lowercase, uppercase, distinct, unique, value, separate, display, CR , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem


SAP Crystal Reports 2013 ; SAP Crystal Reports 2016