SAP Knowledge Base Article - Public

2345353 - Unable to set user status from inactive to active via manage users due to error "NO_ADD_USERS_PERMISSIONS"

Symptom

When admin user try to change the status of a user from inactive to active via Manage Users page, they receive the following error "NO_ADD_USERS_PERMISSIONS"

** Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental **

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Navigate to Admin Center > Manage users
  2. Select an inactive user
  3. Change status to active
  4. Save  - the error appears "NO_ADD_USERS_PERMISSIONS" or "ADMINV2_NO_ADD_USERS_PERMISSION"

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Cause

The user is not granted the permission to "Add New User"

Resolution

  1. Navigate to "Manage Permission Roles"
  2. Select a role for the affected user
  3. Select "Manage User"
  4. Select the checkbox for "Add New User"
  5. Save Changes
    Capture3.PNG

Note: In case you do not see the "Add New User" permission, please refer KBA  2088173 - How to add new users through manage users - BizX Platform

See Also

 KBA  2088173 - How to add new users through manage users - BizX Platform

Keywords

unable change user status on manage users, add new user manage users , KBA , LOD-SF-PLT-MNG , Manage user Issues , LOD-SF-PLT-RBP , Role Based Permissions , Problem

Product

SAP SuccessFactors HXM Suite all versions