2344769 - Manager cycle detected message

Not able to update a user record in Manage Users or in Employee import

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors HCM Suite

When you go to:

1. Admin Center
2. Update User Information
3. Manage Users
4. Trying to update a user record and receives the following error:

This behavior can also happen on doing an Employee Import through jobs or an Employee Import. It is possible to receive this error message

This is a data issue. There is a circular loop with the manager (whom your are trying to assign) as one in the cycle. You get that error message when you have a loop in the hierarchy and the system does not support loops.

Examples of loop:

• manager reporting to his own direct report

Or:

• User A is manager of User B
• User B is manager of User C
• User C is manager of User A

1. Go to Admin Center > Update User Information > Employee Export > Export the file> Save the file
2. Go to Admin Center > Update User Information > Employee Import > Select the file and "Validate File"

Please note that the system will show the issue(s) with Manager Cycle, please correct them.

Manager cycle detected. Employee import , KBA , LOD-SF-PLT-USR , User Management , Problem