SAP Knowledge Base Article - Public

2344607 - Document Generation: Uploaded image is not displayed in generated document

Symptom

We have uploaded an image to the RTF text box in Document Generation, and it displays fine in the UI, but when we generate a document using that template, the image does not display.

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Cause

This is currently not supported by Document Generation.

Resolution

This is supported in the b1608 release for pdf documents. Its still not supported in word docs.

Work-around - you can still add an image using the URL option, but you will have to follow the size specifications added in handbook (100*200).

Keywords

Document Generation, jpg, Image, size , KBA , LOD-SF-EC-DOC , Document Generation , Problem

Product

SAP SuccessFactors HXM Suite all versions