SAP Knowledge Base Article - Public

2344240 - Wrong approver displays for expired approvals

Symptom

Approvals that have not been approved, and have been canceled by the Deny Expired Approval Processes automatic process, are displayed as assigned to the wrong approver.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Create a class for this item and add the item and class in the library so that it can be accessed by the user >
  2. "Approval Required" should be "Yes" for this item and class, and an approval process should be attached to the item and class >
  3. As a user, assign the item to your learning plan >
  4. Request for registration for the class and now the request goes to the approver >
  5. Edit the segment of the class to make it in the past. This is because the automatic process picks the approvals for past classes >
  6. Note that the approver has not approved any request yet. It is still pending approval >
  7. Schedule the Deny Expired Approval Processes automatic process.

Cause

The Learning admin ID who scheduled the automatic process for the first time is now assigned as the approver.

Resolution

This is an expected behavior.

See Also

Scheduling the Deny Expired Approval Processes

Keywords

wrong, supervisor, manager, incorrect, approver, approval, process, expired, canceled , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-APM , Automatic Processes , LOD-SF-LMS-TAP , Approvals , Problem

Product

SAP SuccessFactors Learning all versions